Our Services

Dragon Mart Dubai and the MR.BIG showroom
Our Services

No surprises. Here's exactly how it goes.

Eight steps, each with a timeframe and a person responsible — from your first message to years of after-sales.

The eight steps

Every step has a name attached to it — you always know who to call and what happens next.

01 Inquiry Same-day response Sales consultant 02 Design & Selection 1 day Sales + designer 03 Quote Confirmation 1 day Itemized, no surprises 04 Contract & Payment 1 day Transfer · cheque · cash 05 Stocking Ready now · MTO 30–45 d Warehouse team 06 Delivery & Installation 48–72 h Our own install crew 07 Handover 1 day Signed off with your PM 08 After-sales 48 h on-site Under written warranty
01Inquiry
Same-day response
Sales consultant
02Design & Selection
1 day
Sales + designer
03Quote Confirmation
1 day
Itemized, no surprises
04Contract & Payment
1 day
Transfer · cheque · cash
05Stocking
Ready now · MTO 30–45 d
Warehouse team
06Delivery & Installation
48–72 h
Our own install crew
07Handover
1 day
Signed off with your PM
08After-sales
48 h on-site
Under written warranty

In stock or made to order?

Most projects

In stock — buy today, installed this week

1,000+ SKUs live in our Dubai warehouse. Confirm the order and our own crew delivers and installs within 48–72 hours — no waiting on containers.

Custom & large volume

Made to order — direct from the factory

For custom sizes, fabrics, colours or 50+ workstation volumes, we manufacture through our China supply chain. Typical estimate: 4–8 weeks, agreed per project.

What a 100-workstation project looks like

Two real-world timelines, step by step — so you can plan your move-in date with confidence.

In stock · a 100-workstation project 10 days, door to door 1 d Inquiry 1 d Design & selection 1 d Quote confirmation 1 d Contract & payment 2 d Stocking 3 d Delivery & installation 1 d Handover Made-to-order · a 100-workstation project 42–57 days 1 d Inquiry 3 d Design & selection* 1 d Quote confirmation 1 d Contract & payment 30–45 d Stocking 5 d Delivery & installation 1 d Handover * materials, fabrics and colours are confirmed in detail at this step
In stock · 100 workstations10 days
Inquiry1 d
Design & selection1 d
Quote confirmation1 d
Contract & payment1 d
Stocking2 d
Delivery & installation3 d
Handover1 d
Made-to-order · 100 workstations42–57 days
Inquiry1 d
Design & selection*3 d
Quote confirmation1 d
Contract & payment1 d
Stocking30–45 d
Delivery & installation5 d
Handover1 d

* materials, fabrics and colours confirmed in detail

The same steps, in real life

Consultation in the showroom
Consultation — showroom or your office
Stock ready in the warehouse
Stocking — picked from our own warehouse
Installation crew on site
Installation — our own crew, on site
Office handed over
Handover — ready for day one

Step one takes two minutes.

Send your project or just say hello — a specialist replies the same day.