FAQ
Quick answers, before you ask.
Stock, delivery, payment, installation and returns — the questions our customers ask most, all in one place.
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Ordering
Stock, pricing and customization
Are all the products on your website in stock?
Any item that lets you complete checkout is stock-guaranteed. In a few edge cases we confirm availability within 24 hours before your order ships.
Are online and in-store prices and service the same?
Yes, largely the same. During promotions we sometimes run special online-only discounts, so keep an eye on the site for current offers.
Do you offer on-site measurement and customization?
Yes. Contact our sales team and we'll arrange a professional engineer to survey your site and prepare a project quote based on your requirements. We also offer product customization — one point of contact covers everything you need. Details are confirmed directly with your sales contact.
Delivery
Where we deliver, and how fast
Which areas in Dubai get 48-hour delivery, and which need 72 hours?
Dubai city: 48-hour delivery. Other areas: 72 hours (for Abu Dhabi, please confirm timing with your sales contact).
Payment
Methods, tax and invoicing
Can I pay cash on delivery?
In principle, delivery is arranged once payment is settled in full. For exceptions, please contact your sales contact to discuss and confirm.
Does the quoted price include 5% tax?
Yes — every price we quote already includes 5% UAE VAT.
Can you issue an official tax invoice?
Yes. Just give your sales contact accurate invoicing details and let them know you need a formal invoice.
Is there a difference between paying by cash or by card?
No difference — we don't charge any extra card fee.
Installation & After-sales
Warranty coverage and how to claim it
How many years is the product warranty, and what's it based on?
As a general rule: structural parts (frames, bases, tabletops) — 5 years; mechanical parts (gas lifts, mechanisms, casters, hinges) — 3 years; fabric & leather — 2 years. For any specific product, the warranty card that ships with it is the final reference.
You can file a warranty claim using your order number — see Policies for the full terms.
Returns & Exchanges
What can come back, and what can't
Do you offer free returns?
Yes, within a time limit. Full conditions — including the notification window, return period and what can't be returned — are on our Policies page.
Still have a question?
Ask us directly — we reply the same day. For a full project or bulk order, our Bulk Inquiry form gets you a quote within 48 hours.